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- 24 x 7 In-house Helpdesk of experienced support team & established
escalation process.
- Remote monitoring of all equipments by Team Heads and equipment
failure notification via e-mail and SMS.
- Constant reviews and skill set benchmarking of external technology
resources.
- 24X7 support on Cisco Equipment.
- 24X7 support on Servers and desktop.
- Redundancy available for all vital components in Servers.
- Adequate Inventory of Spares maintained in-house for Servers,
PCs, Switches and Routers.
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