Companies and organizations of all sizes from virtually every industry have made the move to using IVR systems to provide customer services historically performed by live agents. If you have a need for hosted IVR services, then you have come to the right place. call-centre-india is able to design and implement a custom Interactive Voice Response solution that is reliable and cost-effective. IVR has become a necessary self-service application for many industries today as a means to reduce costs while still providing their customers with fast and accurate information. The usage of IVR systems has increased steadily as there are many benefits to the client.

Call-centre-india is an upcoming name in worldwide computer telephony development firms and IVR services. We have developed, the solution and are ready to provide services to Professional Corporations, entrepreneurs, Retail Corporations, human resource companies, government organizations, banks, financial institutions and various other Industries.

The usage of IVR varies greatly from simple lookups to complex applications that provide more advanced services. IVR has been used in the past to provide the following services:

  • Bank and stock account balances and transfers
  • Surveys and polls
  • Call centre forwarding
  • Simple order entry transactions
  • Selective information lookup (movie schedules, etc.)
  • Ticketing and Reservation
  • IT Enabled Services
  • Hotels, Airline & Train Ticket Enquiry & Booking Centers
  • Entertainment Industry
  • Complaint Booking and Customer Support Centers
  • Schools, Colleges and Educational Institutions
  • Banks, Finance and Credit Corporations
  • Tele- Marketing Industry –Outbound Calls
  • Lottery
  • Result Announcements
  • Courier Companies

Features

  • Full logging of caller's details and all the selections made during the call
  • Multi- Language support
  • DNIS (Dialed number identification service)
  • ANI (Automatic Number Identification)
  • All speech files can be recorded
  • Conferencing
  • Fax server
  • Switch independent
  • PBX Integration
  • Voice to E-mail

System Requirements


The hardware generally required for such systems is:

  • A Server computer
  • Telephony cards that answer calls
  • IVR software

Apart from this, there needs to be connection to the database from where the information will be picked up. This is generally through an IP based network.

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