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Call Centres In India
The booming call center industry brings with
it, an immense competition. In India, there is no dearth of investments
and thus, many call centers are springing up across the country. The
country provides world class customer care for multinational companies
at a reduced cost of maintenance and serviceability. India offers major
offshore voice-based tech support and, through the use of cutting-edge
technology, Indians have been able to maintain their own edge in the
market.
A large pool of English-speaking employees and an estimated 7 million
college graduates annually make India especially attractive for call
center operations. The country is further buoyed by a tremendous labor
cost advantage. Various estimates put the Indian industry's average
cumulative growth rate over the next five years at 60 percent.
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